FAQ

What does the store offer?

Customers can browse Athena Club care, fragrance, shaving, deodorant, accessory, and bundle options through the product and collection pages.

When should my order arrive?

Authorized orders generally leave processing in 1–2 business days; carrier delivery is then estimated at 4–6 business days.

What if I want a return or exchange?

Defective and non-defective returns and exchanges are accepted when the request is opened within 30 calendar days after delivery. A non-defective product needs to remain new, unused, and in original condition.

What if an item has a problem?

Report damage, a defect, an incorrect item, missing contents, or a material description mismatch within 30 calendar days after delivery. Keep the item and packaging and provide order details with photos or video.

How is a return sent?

First obtain approval and the confirmed return address, then mail the parcel with the free prepaid return label included in the package. Its use leaves no label cost or connected return postage for the customer, and no restocking fee is charged. Exchange replacement availability depends on inventory.

How quickly is an approved refund started?

We initiate it to the original payment method within 10 calendar days after approval. Financial institutions may need more time to post the credit.

How can I get help?

Use Contact Us for assistance. The Shipping Policy, Refund Policy, Payment Policy, and Privacy Policy provide fuller details.